refund and exchange
At Dot Sandals, we strive for 100% customer satisfaction. If you’re not happy with your purchase, we’ve got you covered!
Eligibility for Returns
You can return your sandals within 7 days of delivery if:
Refund Process
Email us at wali.saleem@xtrasoft.pk or message us on WhatsApp: 0332 9922554 with your order details and reason for return.
We will review your request and provide a return address.
Ship the product back (return shipping charges apply).
Once received and inspected, we will process your refund within 7-10 business days.
Exchanges
If you need a different size or color, we offer free exchanges (subject to availability)
Non-Returnable Items
If you need a different size or color, we offer free exchanges (subject to availability)
